Pixie,
Here's how I fixed it.
I searched on YouTube and came accross a guy who makes instructional videos. Several, I could watch for free to narrow down what the problem was. For only 9 something I downloaded a video that showed me how to disassemble the washer and install the new part and put it back together. The actual work time, minus searching for my tools and running back and forth to look at the video, was a half hour. It was so easy!!
Google "appliance repair videos" The guys name is Angel, and that's what he is. He saved me tons of money and frustration.